Frequently asked questions

1. Can I buy a ticket for a flight departing today?

No, you can buy a ticket for a flight which departs not earlier than 24h. from the moment of the purchase.

2.  Can I buy a ticket for an unaccompanied minor at age between 2 and 12 from the website www.air.bg ?

Unfortunately, it is not allowed because this is a special category passenger and you will have to contact our Call Center, airline representative or your travel agent for more information and assistance. ATTENTION! With some exceptions the Unaccompanied Minor Service for escort from/to check-in to/from the flight could not be confirmed for code-share flights, which are not operated by Bulgaria air. In case you would like to request it for such flight you must contact us for more information.

3. Can I use only the second part of round trip ticket?

No, it is not  possible because the ticket price is valid only if you use the flights in sequence. Otherwise you will loose the next flight’s seat in the ticket.

4.  Is the price in the website the lowest available one?

Yes, the system is set to offer you the lowest available price for the moment of you request, according to what is left available on board, dates of departure and arrival, etc. You can also chose higher price if you prefer higher booking class or less restrictive fare. Please have in mind that the price you see during the booking process is real and for its calculation there are seats booked. In case you do not buy a ticket, these are released and the price calculated for another passenger in the website at this moment could decrease.

5. Do I have to pay extra for baggage?

No, in the price you have paid for your ticket are included 1 piece of hand baggage and 1 piece of checked in baggage. For the business fares double checked in baggage applies, 2 pieces.

For the baggage policy please find the link here http://www.air.bg/en/baggage .

 6. Do I have to fill in my cellphone?

We will need your cell phone number with the international dialing code in front, in order to contact you in case there are some schedule changes or flight cancelations.

7. The confirmation for reservation I receive bye-mail from webmaster@amadeus.net is only for the reservation or it is a ticket?

No, the confirmation you receive is for the successful booking you have made and after that you must receive a second e-mail which contains an Itinerary Receipt. The number of the electronic ticket has 13 digits and starts always with 623.

8. Can I make an online booking and pay later via bank transfer or in cash at some of your ticket offices?

No, when you make an online booking you must pay the ticket right after the whole reservation process is done in order to have it finished and confirmed.

9. How can I pay with a credit card?

In the Bulgaria Air’s web site you can buy a ticket with a credit card with the VISA or Master Card logo by clicking the “Pay with credit card” button at the right side of the payment page.

10.  What is the CVC code?

The CVC code is the last 3 digits from the number shown at the back of your credit card.

11.  Is the ticket bought in your website always electronic?

Yes, firstly right after you have finished the booking you will receive by e-mail a confirmation for reservation and in a few minutes you will receive another letter containing a copy of the electronic ticket, which is desirable to print and take with you during the trip.